Reference

What You Agree to When You Use lc500

These terms set out the rules that apply to your account, your deposits and withdrawals through bKash, Nagad, and Rocket, and your access to the lobby. Access depends on your local law and eligible region — read these terms before you open an account.

Account eligibility appliesLocal law governs accessbKash, Nagad, Rocket coveredTerms updated without noticeApplies to all devices
lc500 What You Agree to When You Use lc500
HOW WE HANDLE IT

Account Security and Your Data Under These Terms

We take the security of your account and wallet seriously. Here is how we handle the key areas these terms touch on.

Account Security Your account is protected with OTP verification on login. Never share your PIN or password. If you suspect unauthorised access, contact support immediately to freeze the account.
Data Retention We hold your account and transaction records for as long as required by applicable rules. You can request a summary of your data by contacting support with your account ID.
Wallet Verification Withdrawals to bKash, Nagad, or Rocket require the wallet number to match the name on your lc500 account. Mismatches trigger a manual review before funds are released.
Terms Disputes If you believe a term has been applied incorrectly to your account, raise it via live chat or email. We aim to respond to formal disputes within a reasonable timeframe.
TERMS CONTACT

Reach Us About These Terms

If any part of these terms is unclear or you need to raise a dispute about your account or a transaction, our support team handles terms-related queries directly. Reach out through any of the channels below and include your registered account details so we can respond without delay.

Team online

Live Chat

Open the chat widget from any page in the lobby. Available for account, wallet, and terms queries during support hours.

Email Support

Send your query to our support address. Include your account ID and the specific clause or transaction you are asking about.

Help Centre

Our help pages cover common terms questions — account eligibility, wallet rules, and what happens when a transaction is disputed.

Common Questions About These Terms

Real questions about how these terms work in practice — answered plainly.

These terms apply to anyone who opens an account on lc500. Access depends on your local law and eligible region. You are responsible for confirming that using the platform is permitted where you are.

We can update these terms at any time. The current version is always on this page. Continued use of your account after an update means you accept the revised terms as published.

Withdrawals are held for manual review when the wallet name does not match your registered account name. Support will contact you to resolve the mismatch before funds are released.

No. Each person may hold one account only. Operating multiple accounts is a breach of these terms and may result in all associated accounts being suspended and balances reviewed.

Contact support via live chat or email with your account ID and a data request. We will provide a summary of the records we hold in line with applicable rules.

Applicable law depends on your location and the eligible regions in which lc500 operates. These terms do not override local law, and access is only valid where permitted by your jurisdiction.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.